FAQs

ABOUT ISHESI

What is Ishesi?

Ishesi is a curated online store for African celebration attire and accessories. Our name is derived from “Ìṣeṣí” (Yoruba), meaning continuity and preservation—reflecting our mission to carry African culture, heritage, and celebration forward through fashion.


Who is Ishesi for?

  • Ishesi serves Africans in the diaspora and lovers of African culture seeking premium attire for:
  • Weddings
  • Birthdays & milestone celebrations
  • Naming ceremonies
  • Cultural & religious events
  • Festivals and special occasions


 

 

PRODUCTS & QUALITY

What products do you sell?

We specialise in:

  • Ready-to-wear and custom made clothing for life's special moments
  • Matching bag & shoe sets
  • Premium African fabrics (Lace, Cashmere Aso-Oke e.t.c)
  • Celebration-ready accessories


Are your products authentic African designs?

Yes. Our collections are rooted in authentic African aesthetics, craftsmanship, and cultural references—modernised for today’s celebrations.


How do you ensure quality?

Every item goes through a strict quality-control process:

  • Fabric integrity checks
  • Stitching and finishing inspection
  • Fit and presentation review
  • Secure packaging for international shipping

Only pieces that meet our standards are dispatched.


Do you ethically source your products?

Absolutely. We work with trusted artisans, designers, and suppliers who uphold ethical production practices and fair trade principles wherever possible.


SIZING & FIT

How do I choose the right size?

Each product includes a detailed size guide. We strongly recommend checking measurements rather than relying solely on standard S/M/L labels.

If unsure, our team is happy to advise before you order.


Do you offer custom sizing or tailoring?

Some collections may allow customisation or bespoke options. Where available, this will be clearly stated on the product page.

 

ORDERS & PAYMENTS

Where do you ship to?

We ship worldwide, serving customers across:

  • UK
  • Europe
  • USA & Canada
  • Africa
  • Middle East

Shipping options and delivery times are shown at checkout.


How long does delivery take?

  • Ready-to-wear items: typically dispatched within 2–5 business days.
  • International delivery: 5–14 business days, depending on the destination.

You will receive tracking once your order ships.


Will I pay customs or import duties?

Customs duties vary by country and are the responsibility of the customer. We recommend checking local import regulations before ordering.


What payment methods do you accept?

We accept secure payments via:

  • Debit & credit cards
  • Major online payment gateways

All transactions are encrypted for your protection.


 

 

RETURNS & EXCHANGES

What is your return policy?

We accept returns on eligible items within 14 days of delivery, provided:

  • The item is unworn and unused
  • Original packaging and tags are intact

Due to hygiene and craftsmanship considerations, custom made or bespoke items are non-returnable.


What if my item arrives damaged or incorrect?

If there’s an issue, contact us within 48 hours of delivery with photos, and we’ll resolve it promptly—either via replacement or refund where appropriate.

 

 

GIFTING & EVENTS

Can I buy items as gifts?

Yes. Many customers purchase Ishesi pieces as luxury gifts for loved ones celebrating milestones. Let us know if you’d like gift-ready packaging.


Do you offer group or event orders (aso-ebi, families, parties)?

Yes. We support:

  • Group coordination
  • Colour matching
  • Event-focused recommendations

Contact us early so we can assist with planning and availability.


 

CUSTOMER CARE & TRUST

How can I contact Ishesi?

You can reach us via:

  • Our website contact form
  • Email at sales@ishesi.com
  • or via WhatsApp at +44 7481 280432

Our team aims to respond within 24–48 hours.


Why should I trust Ishesi with my order?

We are committed to:

  • Transparent communication
  • Quality-checked products
  • Secure payments
  • Reliable international shipping
  • Dedicated customer care

Our growing community of repeat customers and reviews reflects this commitment.


What if I need help before placing an order?

We encourage customers to ask questions before purchasing—whether about sizing, styling, or suitability for an event. We’re here to help you choose confidently.


OUR BRAND PROMISE 

Ishesi stands for continuity—of culture, celebration, identity, and pride. Every piece is curated to help you celebrate beautifully, wherever you are in the world.